Refund Policy
Last updated: September 2026
Cancellation window
Each venue sets its own cancellation window. It is shown on the listing and at checkout. Free cancellation two or three hours before the slot is common — read the policy on screen before you confirm.
How refunds are paid
Card refunds take 5–7 business days. Mobile wallets (Vodafone Cash, Orange Cash) usually reverse within 24–48 hours. Cash paid at the venue is settled with the operator.
Coins and promo codes
Coins used on a cancelled booking return to the wallet immediately. Whether a promo use is restored depends on that offer’s terms.
No-show
If you confirm a booking and do not attend, there is no refund and your reliability score may be affected.
Disputes
To dispute a refund, write to support@matchena.com within 48 hours of the slot, with your booking code.