Terms & Conditions
Last updated: September 2026
1. Acceptance
By using the Matchena platform you agree to these terms. If you do not agree, do not use the platform.
2. Eligibility
You must be at least 16 years old to create an account. Registering means the details you provide are accurate.
3. Bookings
Every booking depends on venue availability and that venue’s cancellation policy. Matchena is an intermediary: the contract for using the court is between you and the operator.
4. Payments
Payments run through certified payment partners. Prices are in Egyptian pounds (EGP). Any service fee is shown before you confirm.
5. Cancellations and refunds
Cancellation rules vary by venue and are shown on the listing and at checkout. Refunds go back to the original payment method within 5–7 business days. Coins used on a cancelled booking return to the wallet immediately.
6. Conduct
Do not misuse the platform, submit false information, harass other users, or commit fraud. A breach may suspend the account.
7. Intellectual property
Logos, design and copy on the platform belong to Matchena or its licensors. Unauthorised use is not allowed.
8. Contact
Questions about these terms: legal@matchena.com